ESIC Hospital, Chandigarh (ISO: 9001:2015 certified), is a part of the Employees' State Insurance Corporation's (Ministry of Labour, Government of India) extensive network of 36 hospitals nationwide. It provides top-tier medical facilities under one roof, with a dedicated team of doctors, nurses, and paramedics. The hospital has a 70-bed capacity and serves approximately 7 lakh beneficiaries. It is also connected to two dispensaries and caters to patients from nearby cities in Punjab and Haryana.

ACCESSIBILITY:

The hospital is well-connected by road and rail. Directional signboards for various departments and facilities are displayed at the hospital's main entrance, OPD block, and other strategic locations. Registration and admission counters and a dedicated enquiry counter (MAY I HELP YOU Desk) are centrally located near the emergency department.

ADMINISTRATION:

The hospital is managed by a well-trained and experienced team headed by the Medical Superintendent, supported by an Assistant Nursing Superintendent, Assistant Director (Administration), and Assistant Director (Finance). The respective Specialist or Head of Department oversees each specialty.

HOSPITAL INFRASTRUCTURE:

The hospital operates on the ground and first floors, with a fully functional HDU, operation theatres, male and female wards, labour room, nursery, triage, and emergency department. Additional facilities include a main OPD registration counter, help-desk, canteen, plaster room, pharmacy store-cum-distribution counter, CSSD, oxygen manifold room, security cabin, integrated counselling and testing centre for HIV/AIDS (ICTC), medical stores, non-medical store, diesel generator set, electricity transformers section, solar panel, ETP/STP, housekeeping office unit, and parking for IPs and staff.

The hospital features several departments, including Ophthalmology, Otolaryngology (ENT), Medicine, Dentistry, Surgery, Orthopedics, Radiology, Pathology and Lab Medicine, Anaesthesia, Gynecology & Obstetrics, Pediatrics, Homeopathy, Ayurveda, Yoga & Recreation Club Room, and Library & Medical Record Room. The administrative section comprises offices for the Medical Superintendent, Assistant Director of Administration, Assistant Director of Finance, administrative staff, PA to MS, and a conference hall.

GENERAL INFORMATION:

The hospital has 70 fully commissioned beds.

STANDARDS FOR SERVICE:

The hospital is exclusively for ESI cardholders (insured persons and their dependents). The accident and emergency department, radiology, laboratory, labour room, OT, ECG, and plaster services operate 24/7. The hospital aims to provide prompt and courteous attention to all beneficiaries.

OUTPATIENT DEPARTMENTS:

Registration timings:

Monday to Friday: 8:30 A.M. to 2:30 P.M.

Saturdays: 8:30 A.M. to 12:30 P.M.

All OPD departments are located on the ground floor. Patients seeking treatment must produce a referral cum treatment slip issued by their respective dispensary with a proper insurance number. Online appointments with specific doctors or OPDs can be booked through an online portal or app. Senior citizens are given priority registration through a separate queue. The hospital regularly performs laparoscopic surgeries and joint replacement surgeries. Immunizations are conducted daily in room no 19, and family welfare services, including contraceptive, IUD, and sterilization services, are available daily.

OUTPATIENT DEPARTMENTS WITH SPECIAL CLINICS:

• Department of Medicine: Fever Clinic, Diabetes Clinic, Hypertension Clinic, Geriatric Clinic Department of General Surgery: Breast Cancer Clinic
• Department of Obstetrics & Gynecology: Family Planning, Infertility Clinic
• Department of Pediatrics: Well Baby Clinic, Asthma Clinic, Screening for rare congenital disorders
• Department of Dentistry: Single Visit Endodontics
• Department of Orthopedics: Spinal Disorders, Osteoarthritis Clinic, Rheumatology Clinic, Osteoporosis Clinic, Knee/Hip Replacement Surgeries
• Department of Ophthalmology: Cataract Clinic
• Department of Ayurveda: Panchakarma
• Department of Homeopathy: Immunity Booster Clinic
• Department of Pathology: Anemia & Thalassemia Screening, Screening for congenital hypothyroidism, Screening for Primary immunodeficiency diseases

INDOOR TREATMENT:

Patients are admitted for indoor treatment from the OPD and Accident & Emergency department through a centralized admission-cum-enquiry counter. Medicines and diet are provided to all indoor patients, and an attendant pass is given to attendants of severe patients. Visitors are allowed only during specified hours. The hospital has arrangements for super-specialty investigations at empaneled institutions.

Indoor Services (in Wards) with Support Services:

• Admission Counter
• Kitchen
• Laundry
• CSSD
• Laboratory
• Other related services
• Fire-fighting services
• Regular CMEs

LABORATORY:

Timings: Functional 24/7

Collection time:

Monday to Friday: 8:30 A.M. to 12:30 P.M.
Saturdays: 8:30 A.M. to 11:00 A.M.

Outsourced Services:

• Housekeeping
• Repair and Maintenance
• Security
• Ambulance
• Agency for Nursing and Paramedical Staff
• Horticulture
• Bio-Medical Waste Disposal
• Canteen
• Super Specialty tie-ups with Private Hospitals & Diagnostic Centers
• Pest Control

Additional Activities:

• Regular Annual Preventive Health Check-Up Camps in the hospital and the field.
• Organizing awareness programs on various national health-related days.
  Conducting regular health talks and presentations on international health-related days such as Health Day, Breastfeeding Day, Oral Hygiene Day, etc.
• Periodic Swachhata Abhiyan activities.
• Periodic plantation drives.
• Celebrating national days with enthusiasm, including various cultural activities.
• The recreational club organizes sports and cultural activities periodically.
• Full participation in Rajbhasha-related activities.

COMPLAINTS AND SUGGESTIONS:

If our services do not meet your expectations, please register your complaint. Feedback forms are available at the MAY I HELP YOU Desk. The Assistant Director (Administration) is designated as the Grievance Officer.

RESPONSIBILITIES OF BENEFICIARIES:

The success of this Information Bulletin depends on the support we receive from our beneficiaries. Please appreciate the various constraints under which the hospital operates. About 600-700 patients attend the OPD daily. Do not create inconvenience for other patients and hospital staff. Please help us keep the hospital neat and clean. Use the hospital facilities carefully; never transfer your ESI beneficiary card to others. Provide helpful feedback and constructive suggestions. No spitting in the hospital premises. This is your hospital; please cooperate in maintaining it neat and clean. All beneficiaries are advised to undertake Aadhar seeding for themselves and their dependents.